What do our clients think about NCS?

  • “I have been able to meet and exceed my monthly collection goals each month because of the money National Credit Systems has collected for us; you have made my job easier.”

     24,000 Unit Management Company, Atlanta, GA

  • “By utilizing the NCS website, you can get the latest status on accounts at any given time to see what accounts have been placed, and which accounts have been successfully collected. Managers and supervisors keep a very busy schedule, so this is a great tool.”

     20,000 Unit Management Company, Indianapolis, IN

  • “Since we have been using NCS at our communities, we have received more money in the past three months than we received with our prior agency in the past two and a half years.”

     7,500 Unit Management Company, Fort Collins, CO

  • “National Credit has proven their professionalism and knowledge to me over and over.”

     Regional Property Manager, Greensboro, NC

  • “At times when I have had to contact the client services department, I have been greeted in a friendly manner by knowledgeable agents who have quickly and efficiently handled my issues.”

     Property Manager, Thornton, CO

  • “We highly recommend NCS to management companies looking for a bad debt recovery solution.”

     Regional Assistant, San Antonio, TX

  • “We are very thankful to find a collection agency that specifically focuses on apartments.”

     Regional Property Manager, High Point, NC

  • “You truly are experts in multifamily collection efforts from what we have seen.”

      Regional Property Manager, Indianapolis, IN

  • “From my corporate perspective, I like the monthly portfolio reports, website access to accounts using a password, and the start-up package that you provide our new managers.”

     Vice President, Memphis, TN

  • “National Credit Systems' online reporting has changed that feeling of helplessness. I can view history and status of my collections whenever I need to.”

     Regional Property Manager, Indianapolis, IN

  • “Since we have been using National Credit, we have had excellent results in receiving more money in a timely manner than any other collection agency we have used in the past.”

     Property Manager, Jacksonville, FL

  • “Your collection attempts appear to be much better than the companies we have used in the past.”

     Director of Administration, Columbus, OH


Who is National Credit Systems (NCS)?

We are a specialized collection firm helping apartment owners and managers recover money that is rightfully owed to them by former residents who have not fulfilled their lease obligations.

The company was designed as, and continues to be operated as, an agency specifically focused on collecting debt for the apartment industry. Founded in 1991, National Credit Systems has grown to provide collection services to more apartment owners and managers than any other company in the country. We are licensed to collect debts throughout the U.S. and provide a full range of collection services to the multifamily industry. These services include:

  1. Pre-collect programs on a flat-rate or contingency-fee basis.
  2. Standard collection services.
  3. In-house garnishment of existing judgments.
  4. Pre-legal services.
  5. Full legal services.
  6. Account purchase options.

As it relates to our company culture and values, we are committed to conducting ourselves with P.R.I.D.E.

Professionalism, Results, Integrity, Determination and Excellence.

P.R.I.D.E. is a statement of our company’s commitment to the positive manner in which we provide our services and conduct ourselves in performing our work. We incorporate each of these attributes in our day-to-day business. Whether we are interacting with clients, former residents, employees, vendors, or other parties, we work diligently to uphold these standards.

Why should I use National Credit Systems (NCS) for our collection needs?

The bottom line is, quite simply, that National Credit Systems achieves higher net collection returns while providing better service for its clients. In addition, we perform our service in a professional and respectful manner, consistent with our standard of P.R.I.D.E.

We are certainly aware that you have a wide variety of options when attempting to select the best collection service provider. And quite frankly, many providers may seem similar in a number of ways. However, it is for good reason that more apartment owners and managers nationwide trust NCS for their collection needs than any other company. Countless NCS clients have reached their conclusions to use our company only after considering many other service providers and performing a thorough due-diligence process, including 20-plus page RFPs, multiple sales presentations, and multiple onsite office visits. The companies who have gone to this level of scrutiny and analysis have consistently selected National Credit Systems as their collection service provider.

While we provide all the bells and whistles, conveniences, software integrations, reporting, online functionality, technology, and flexibility to meet our clients’ needs, it is the net results and whether you like working with a company that counts. This is why our primary goal and daily efforts remain focused on providing our clients with More Money and Better Service.

What else should I know about the company, and how is National Credit Systems different?

To our knowledge, NCS is the only agency that provides the following:

  • True specialization with over 98% of our business coming from the multifamily industry.
  • A full spectrum of services offered below, coupled with our ability to design a collection program that best fits your company’s needs.
    • Pre-collect programs on a flat-rate or contingency-fee basis.
    • Standard collection services.
    • In-house garnishment of existing judgments.
    • Pre-legal services.
    • Full legal services.
    • Account purchase options.
  • Local service from twelve NCS service representatives located throughout the country.
  • A suite of online services and reporting for convenience and transparency.
    • Multiple status and performance reports with graphical charting feature.
    • A scheduler for automatic delivery of reports by email or fax.
    • Online new account submission with document-upload feature.
    • Account file upload.
    • Former Resident Quick Search.
    • Account placement reminder emails.
    • Former resident information and payment area.
  • Integration with your property management software for quick and efficient submission of accounts.
  • Ability to charge interest on accounts if desired by our client and allowed by law.
  • Advanced analytics and models to analyze your accounts and provide client feedback for improving results.
  • Captive law firm with employees working exclusively for NCS and its clients.
  • National licensing so we can pursue recovery from your former residents throughout the country.
  • Technologies such as advanced telephony systems, document imaging, customized multifamily-centric software, ACH drafts, full-time call recording, local number caller ID, live call monitoring and coaching
  • The ability to conduct in-person Collections 101 courses for your managers.

If you have further questions about our company or the services we provide, please contact one of our representatives for further assistance.